dv999 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how dv999 ("dv999", "we", "us", "our"), operator of the website at dv999.club (the "Platform"), collects, processes, stores, and protects the personal data of users ("you", "User", "Player") who access or register on the Platform. This Policy applies to all users of the dv999 Platform regardless of the device or method of access used.

By registering an account with dv999 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with the dv999 Terms & Conditions, which govern your use of the Platform generally.

dv999 is committed to handling personal data responsibly. We collect only what is necessary, use it only for defined purposes, and do not sell personal data to third parties for marketing purposes.

2. Data Controller

For the purposes of this Privacy Policy, dv999 acts as the data controller in respect of all personal data collected through the Platform. The contact details of the data controller are provided in Section 13 of this Policy. If you have any questions about how dv999 processes your personal data, or wish to exercise any of your rights described in Section 10, please contact us using the details provided.

3. Information We Collect

3.1 Registration and Account Data

When you create a dv999 account, we collect the information you provide during registration, including:

• Full name;
• Email address;
• Username and password (stored in hashed form — we do not store plain-text passwords);
• Date of birth (used to verify that you are 18 or older);
• Country of residence.

3.2 KYC (Identity Verification) Data

As part of our Know Your Customer obligations, dv999 may require you to submit identity verification documents before processing a withdrawal. This may include:

• Government-issued photo identification (e.g., CNIC, passport, driving licence);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account matching the name on your dv999 account).

KYC documents are collected and processed for the purpose of identity and age verification, fraud prevention, and compliance with applicable financial crime regulations.

3.3 Financial and Transaction Data

dv999 records details of all deposits, withdrawals, bets, and gaming activity conducted through your account. This includes PKR amounts transacted, payment method identifiers (e.g., JazzCash mobile number, bank account identifier — but not full card numbers), timestamps, and transaction status. Full payment card numbers are never stored by dv999 — card payments are processed by PCI-compliant third-party payment processors.

3.4 Technical and Usage Data

When you access the Platform, dv999 automatically collects certain technical information, including:

• IP address and approximate geographic location (country/city level);
• Device type, operating system, and browser information;
• Pages visited, time spent on pages, and navigation patterns;
• Session timestamps and login history.

This information is used to maintain Platform security, detect suspicious access patterns, and improve the user experience for Pakistani players accessing dv999 from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere.

3.5 Communications Data

If you contact dv999 support via live chat or email, we retain records of those communications for the purpose of resolving your query, quality assurance, and compliance record-keeping.

4. How We Use Your Information

dv999 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your dv999 account, processing login sessions, and providing access to Platform features;
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported methods;
• Identity and age verification: Confirming that you are at least 18 years of age and that your identity matches the details provided at registration;
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, money laundering, and other prohibited conduct;
• Legal and regulatory compliance: Meeting obligations under applicable financial crime, data protection, and gaming regulations;
• Responsible gaming: Monitoring account activity to identify indicators of problem gambling behaviour and administering self-exclusion requests;
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game offerings, and the overall experience for Pakistani players;
• Customer support: Responding to queries, resolving disputes, and maintaining communication records.

5. Legal Basis for Processing

dv999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you under the dv999 Terms & Conditions, including account management and transaction processing;
• Legal obligation: Processing required to comply with applicable laws, including KYC, anti-money laundering, and financial reporting obligations;
• Legitimate interests: Processing necessary for fraud prevention, Platform security, and improving our services, where these interests are not overridden by your rights;
• Consent: Where we rely on consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting dv999 support.

6. Cookies and Tracking Technologies

dv999 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse Platform usage. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without affecting Platform functionality (e.g., session cookies that keep you logged in to your dv999 account);
• Analytical cookies: Used to understand how players navigate the Platform so we can improve the user experience. Data collected is aggregated and anonymised;
• Functional cookies: Used to remember your language and display preferences across sessions.

You can control cookie settings through your browser. Note that disabling certain cookies may affect your ability to use some features of the dv999 Platform.

7. Sharing of Personal Data

dv999 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data in the following limited circumstances:

• Payment processors: To process PKR transactions via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT TRC20 — each of which has its own privacy policy governing data it receives;
• KYC and identity verification services: Third-party identity verification providers used to validate documents submitted under our KYC process;
• Game software providers: Game studios whose software powers dv999 casino titles may receive anonymised session data for technical and audit purposes;
• Legal authorities: Where required by law, court order, or regulatory requirement, dv999 may disclose personal data to law enforcement or regulatory bodies;
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data held by dv999 may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom dv999 shares personal data are subject to contractual obligations requiring them to maintain appropriate data security standards.

8. Data Retention

dv999 retains personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. In practice:

• Account data is retained for the duration of your account's existence and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five years from the date of the transaction;
• KYC documents are retained for the period required by applicable financial crime regulations, typically five years from the end of the business relationship;
• Support communications are retained for three years from the date of the communication.

When personal data is no longer required, dv999 securely destroys or anonymises it.

9. Security Measures

dv999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and the dv999 Platform; hashed storage of passwords (we never store your password in readable form); access controls restricting internal access to personal data to authorised personnel only; and regular security reviews of Platform infrastructure.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have reason to believe your dv999 account has been compromised, contact support immediately via live chat.

10. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by dv999:

• Right of access: The right to request a copy of the personal data dv999 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations to retain records;
• Right to restriction: The right to request that dv999 limit the processing of your personal data in certain circumstances;
• Right to data portability: The right to receive a copy of personal data you have provided to dv999 in a structured, machine-readable format;
• Right to object: The right to object to processing based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact dv999 support via live chat or email. We will respond to verified requests within a reasonable period. We may need to verify your identity before acting on any data rights request.

11. Children and Minors

The dv999 Platform is strictly intended for adults aged 18 and over. dv999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, the account will be immediately suspended, all personal data associated with the account will be deleted, and any funds held will be handled in accordance with our Terms & Conditions and applicable law. If you believe a minor has registered on the dv999 Platform, please contact us immediately.

12. Changes to This Privacy Policy

dv999 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. Material changes will be communicated to registered users via email or a notification on the Platform. The date of the most recent revision is displayed at the top of this page. Continued use of the dv999 Platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact the dv999 Data Protection team via 24/7 live chat on the Platform or by email. Email address: [email protected] (plain text — not a clickable link). We aim to respond to data-related requests within 30 days. For general support queries, response times are typically within 4–8 hours for email and under 2 minutes for live chat.